Shipping policy

Shipping Policy

Each Casita del Abuelo is handmade with mucho cariño. 🧡 Because our pieces are handcrafted, processing times may vary.

Processing Times

Ready-made casitas will be processed and shipped within the timeframe provided on the product page or at checkout.

Custom orders may take up to 3 months to be completed and shipped. Each custom casita is individually handcrafted by Abuelo, and completion times may vary depending on the details of your order and our current order volume. This timeframe refers to processing time and does not include carrier transit time after your package has shipped.

Once your order ships, you will receive tracking information using the contact information provided at checkout.

Shipping Information & Incorrect Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. Please carefully review your name, street address, apartment or unit number, city, state, and ZIP code before placing your order.

If you notice an error in your shipping information, please contact us as soon as possible. We will do our best to make changes before your order ships, but we cannot guarantee that an address can be changed once an order has entered the shipping process.

Casitas del Abuelo is not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer.

If an order is returned to us because of an incorrect or incomplete address, the customer is responsible for any additional shipping costs required to resend the package to the corrected address. Any carrier fees resulting from incorrect information provided at checkout may also be the customer's responsibility.

Lost or Misdelivered Packages

If tracking shows your package as delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and contact the shipping carrier.

If your package appears to be lost in transit, please contact us and we will help you determine the appropriate next steps with the carrier.

Damaged Orders

Because every casita is handmade and unique, please contact us as soon as possible if your order arrives damaged. Please include your order number and clear photos of the item and packaging so we can review the situation and determine the best resolution.

Questions?

If you have any questions about your order or shipping, please contact us at hola@casitasdelabuelo.com.

Con mucho cariño,
Casitas del Abuelo 🏡🧡